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Now get out of that – business, cycle

You run a cycling shop, part of a chain (no pun intended), and on a Sunday lunchtime a guy drags his bike in with a puncture, asking whether your shop can replace the inner tube so he can get on his way.

You have four sales assistants on duty but only one mechanic, who is on his lunch break for another half an hour.

There’s another cycle shop literally 50 yards down the road.

You can tell from your EPOS system that the guy with the bike is a regular customer of another nearby branch of your chain of shops.

What do you say to the guy with the bike?


Now get out of that is a series of real life business challenges. We’d love to see your response to the situation set out here. Comment on the blog or on twitter – @diaryofanomb